Terms

Terms of Service

Applies to all website visitors, callers, and customers.

Important — Please Read
The Honest Plumbers provides plumbing maintenance and repair services throughout Michigan. Minor repairs and maintenance that do not require a plumbing permit or trade license (such as faucet replacement or clearing stoppages) may be performed directly by our team. Any work that requires a Michigan plumbing license or permit is performed by independent, licensed plumbing contractors in our network, who are solely responsible for that work. Your estimate identifies the applicable arrangement for your job. By requesting service, you agree to these Terms.

## 1. Acceptance of These Terms

These Terms of Service (“Terms”) are a binding agreement between you and The Honest Plumbers LLC (“Company,” “we,” “us,” or “our”). By visiting our website, calling any of our phone numbers, submitting a service request, or accepting services arranged through us, you accept these Terms in full. If you do not agree to these Terms, do not use our services.

## 2. Nature of Our Services

The Company provides two categories of service:

– Minor repairs and maintenance. Work that under Michigan law does not require a plumbing permit or trade license — for example, replacing faucets or fixtures without altering piping, stopping leaks, and clearing stoppages — may be performed directly by the Company’s team.

– Licensed plumbing work. Work that requires a Michigan plumbing license or permit — including alteration, extension, or replacement of piping, water heaters, sewer and drain line repair or replacement, and any permitted work — is performed exclusively by independent, licensed plumbing contractors in the Company’s network (“Contractors”). For such work, the Company’s role is limited to project coordination: receiving service requests, matching them with a Contractor, scheduling and dispatch, and facilitating communication and billing between the customer and the Contractor.

THE COMPANY DOES NOT PERFORM WORK REQUIRING A MICHIGAN PLUMBING LICENSE OR PERMIT. ALL SUCH WORK IS PERFORMED BY INDEPENDENT LICENSED CONTRACTORS, WHOSE LICENSE NUMBER APPEARS ON THE APPLICABLE PERMIT. THE CATEGORY APPLICABLE TO YOUR JOB IS REFLECTED ON YOUR ESTIMATE OR INVOICE.

## 3. Independent Contractor Relationship (Licensed Work)

This Section applies to all work performed by Contractors. Contractors in our network are independent businesses. They are not our employees, agents, partners, or joint venturers. Each Contractor is solely responsible for:

– Maintaining any licenses required under Michigan law, including the Skilled Trades Regulation Act, and any applicable local licensing requirements;

– Carrying their own liability insurance and workers’ compensation coverage;

– Obtaining any required permits and inspections;

– The quality, safety, timeliness, and workmanship of all services performed;

– Any warranties or guarantees on labor or materials;

– Compliance with all applicable codes, laws, and regulations.

Nothing on our website, in our advertising, or in any communication from us creates an employment or agency relationship between the Company and any Contractor.

## 4. Warranties

Work performed by the Company (minor repairs and maintenance). The Company provides a workmanship warranty on its own work only if, and only to the extent, expressly stated in writing on your estimate or invoice. If no warranty is stated, none is provided. Parts and materials are warranted per their manufacturers. EXCEPT AS EXPRESSLY STATED IN WRITING ON YOUR ESTIMATE OR INVOICE, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

Work performed by Contractors (licensed work). Any warranty on licensed plumbing work is provided solely by the Contractor who performed the work or the manufacturer of the materials, and warranty claims must be made to that Contractor or manufacturer. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING SERVICES PERFORMED BY ANY CONTRACTOR, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR WORKMANLIKE PERFORMANCE.

## 5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO SERVICES PERFORMED BY ANY CONTRACTOR, INCLUDING PROPERTY DAMAGE, WATER DAMAGE, PERSONAL INJURY, DEFECTIVE WORKMANSHIP, DELAYS, INCOMPLETE WORK, OR CODE VIOLATIONS. FOR WORK PERFORMED DIRECTLY BY THE COMPANY, THE COMPANY’S LIABILITY IS LIMITED AS SET FORTH BELOW.

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. IN ALL CASES, THE COMPANY’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE FEES ACTUALLY PAID BY YOU TO THE COMPANY (AS DISTINCT FROM AMOUNTS PAID TO OR ON BEHALF OF A CONTRACTOR) FOR THE SERVICE REQUEST GIVING RISE TO THE CLAIM.

EXCLUSIVE REMEDY: FOR ANY DEFECT OR DEFICIENCY IN WORK PERFORMED DIRECTLY BY THE COMPANY, YOUR SOLE AND EXCLUSIVE REMEDY IS, AT THE COMPANY’S ELECTION, RE-PERFORMANCE OF THE AFFECTED WORK OR A REFUND OF THE AMOUNT PAID TO THE COMPANY FOR THAT WORK.

ANY CLAIM AGAINST THE COMPANY ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE WORK GIVING RISE TO THE CLAIM WAS COMPLETED, OR IT IS PERMANENTLY BARRED.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

## 6. Claims Against Contractors

Any claim, dispute, or complaint concerning the quality, safety, pricing, or completion of plumbing work must be directed to the Contractor who performed the work. Upon request, we will identify the Contractor who performed your service and provide their business contact information. We may, at our sole discretion, assist in facilitating resolution of a dispute, but we assume no obligation or liability by doing so.

## 7. Payment, Invoicing, and Fees

Invoices issued by the Company reflect the total amount due for your service request, which may include amounts collected on behalf of the Contractor for labor and materials, as well as the Company’s coordination and service fees. Payment made to the Company in accordance with an invoice satisfies your payment obligation for the invoiced work. The Company’s issuance of an invoice or collection of payment does not make the Company the provider of the plumbing services and does not alter the independent contractor relationship described in Section 3.

Estimates provided before or during service are provided by or on behalf of the Contractor and are not binding on the Company. Final pricing may vary based on the actual conditions encountered at the service location.

## 8. Customer Responsibilities

You agree to provide accurate information about your service request, provide safe and lawful access to the service location, disclose known hazards or pre-existing conditions, and secure pets and valuables. You are responsible for obtaining any approvals required by a landlord, homeowners association, or other third party before work begins.

## 9. Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless the Company and its owners, members, officers, and employees from and against any claims, damages, losses, and expenses (including reasonable attorney fees) arising from your breach of these Terms, your misuse of our services, or your disputes with any Contractor.

## 10. Dispute Resolution; Governing Law

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute between you and the Company arising out of or relating to these Terms or our services shall first be addressed through good-faith informal negotiation. If not resolved within thirty (30) days, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, held in Wayne County, Michigan, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

YOU AND THE COMPANY EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.

Either party may bring an individual claim in small claims court in lieu of arbitration. These Terms are governed by the laws of the State of Michigan without regard to its conflict-of-laws rules. Nothing in this Section limits any rights you may have under Michigan consumer protection law that cannot be waived by agreement.

## 11. Website Content; No Professional Advice

Content on our website is provided for general informational purposes only and does not constitute professional plumbing, engineering, or legal advice. We make reasonable efforts to keep content accurate but do not warrant its completeness or accuracy.

## 12. Severability

If any provision of these Terms is found unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

## 13. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date above reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the revised Terms. The version of the Terms in effect on the date of your service request governs that request.

## 14. Contact

Questions about these Terms may be directed to:

The Honest Plumbers LLC
contact@honestplumbingcompany.com